Salesforce Marketing Cloud Instance Merger Plan

Merger Plan

Pre-Migration Phase

1. Audit & Documentation (2-3 weeks)

  • Complete inventory of existing assets across both instances:
    • Email templates and content
    • Automation sequences
    • Journey Builder journeys
    • Data extensions and their relationships
    • APIs and integrations
    • Custom activities and applications
    • IP addresses and sending domains
    • SSL certificates
    • User accounts and permission sets

2. Planning & Setup (2-3 weeks)

  • Define new organizational structure
  • Create migration timeline and maintenance windows
  • Document regulatory compliance requirements (GDPR, CCPA, etc.)
  • Define new naming conventions
  • Plan IP warming strategy
  • Create backup strategy for all data
  • Setup new business units in target instance
  • Configure new domains and authentication

Migration Phase

3. Technical Configuration (4-6 weeks)

  1. Configure Parent Account (TechGrow Solutions)
    • Set up enterprise-level configurations
    • Configure shared settings
    • Establish security protocols
    • Set up IP pools
  2. Configure Business Units
    • Create Europe BU (InnovaMetrics)
    • Create APAC BU (GrowthPulse)
    • Set up role hierarchies
    • Configure user permissions

4. Data Migration (6-8 weeks)

  1. Subscriber Data
    • Export all subscriber lists
    • Map data extensions
    • Validate data quality
    • Import to new instance
    • Verify subscriber preferences and opt-ins
  2. Content Assets
    • Migrate email templates
    • Transfer content blocks
    • Move media assets
    • Validate dynamic content
  3. Automation & Journeys
    • Document existing workflows
    • Recreate automations in new instance
    • Test automation triggers
    • Validate decision splits

Post-Migration Phase

5. Testing & Validation (3-4 weeks)

  • Perform end-to-end testing
  • Validate all integrations
  • Test all automated journeys
  • Verify reporting functionality
  • Conduct user acceptance testing
  • Perform load testing
  • Validate regulatory compliance

6. Launch Preparation (2-3 weeks)

  • Complete IP warming process
  • Train users on new instance
  • Update documentation
  • Create rollback plan
  • Schedule maintenance window
  • Communicate with stakeholders

7. Go-Live (1 week)

  • Execute cutover plan
  • Redirect domains
  • Update DNS records
  • Enable user access
  • Monitor system performance
  • Provide go-live support

8. Post-Launch (2-3 weeks)

  • Monitor deliverability
  • Address any issues
  • Collect user feedback
  • Optimize configurations
  • Archive old instances
  • Document lessons learned

Risk Mitigation Strategies

  1. Data Protection
  • Maintain multiple backups
  • Document all data mappings
  • Verify data integrity at each step
  • Maintain audit trails
  1. Business Continuity
  • Establish rollback procedures
  • Create contingency plans
  • Maintain parallel systems during transition
  • Schedule maintenance during low-impact hours
  1. Communication
  • Regular stakeholder updates
  • Clear escalation paths
  • Documentation of all changes
  • Training materials for end users

Timeline and Resources

Total Estimated Duration: 20-28 weeks

Required Resources:

  • Project Manager
  • SFMC Technical Architect
  • Migration Specialists (2-3)
  • Data Analysts (1-2)
  • QA Engineers (2)
  • Business Unit Representatives
  • Training Coordinator

Success Metrics

  • Zero data loss during migration
  • Maintained deliverability rates
  • All business processes functional
  • User adoption rate
  • System performance metrics
  • Automated journey continuity
  • Regulatory compliance maintained

Budget Considerations

  • SFMC licensing adjustments
  • Migration tools and resources
  • Training and documentation
  • Consultant fees
  • Contingency budget (15-20%)