AI agents are reshaping healthcare, as demonstrated by Memorial Healthcare System’s implementation of an AI voice assistant for FAQ handling. This innovative solution tackled the problem of overwhelming routine patient inquiries. The AI agent automates appointment scheduling, medication reminders, and basic medical questions, leading to a 43% reduction in staff workload. The system’s intelligent routing of complex medical questions to the appropriate healthcare professionals, combined with its ability to handle routine matters independently, improved operational efficiency. Furthermore, patients benefited from reduced wait times and 24/7 accessibility, resulting in a 28% increase in satisfaction scores. The system’s ability to recognize medical terminology and prioritize urgent cases underscores the power of specialized AI agents to transform critical sectors beyond basic automation, leveraging both domain expertise and conversational intelligence.