In 2024, Salesforce customers at Dreamforce experienced the power of Agentforce firsthand, with over 10,000 autonomous agents built to tackle specific business problems within their companies. This groundbreaking technology was unveiled at Dreamforce as part of Salesforce’s commitment to revolutionizing the use of AI in the enterprise.

Utilizing a cutting-edge, AI-powered Slack app that interfaces with a Large Language Model (LLM), customers were able to quickly and easily describe their use cases and see their input transform into a functioning AI agent prototype. The process took only a matter of minutes, with customers raving about the simplicity and effectiveness of the platform.

But the real power of Agentforce was seen in its practical benefits for businesses. By automating tasks and reducing manual work, Agentforce has the potential to greatly increase efficiency and productivity within organizations. As one customer put it, “It’s going to be a very life-changing experience for admins, developers, and companies as a whole.”

And the feedback from pilot customers, including big names like Disney, OpenTable, Saks, and Wiley, has been overwhelmingly positive. With agents built on Atlas, the newest version of Agentforce’s core reasoning engine, achieving state-of-the-art results, it’s clear that Agentforce is setting a new standard for accuracy and relevance in AI.